Our intent is for each customer to be 100% satisfied with our services. Refunds are limited to the following situations:
Services can not be refunded under any circumstance.
Refunds will only be made on unused still packaged items or if they are faulty.
No refunds are given on gift certificates but if they have a specific treatment on them they may be used for the same value for another treatment.
DEPOSITS/PRE PAID TREATMENTS
These are all non refundable. If you decide to cancel a booking Party/Treatment etc and don't intend to reschedule unfortunately you have lost your deposit/payment.
Cancellations or reschedules made at least 24 hours in advance allows our team the opportunity to accommodate other clients and will be greatly appreciated. Cancellations made with less than 24hours notice may be met with a charge.
Please ensure if you are going to be late for your appointment that you contact us to let us know